Frequently Asked Questions (FAQ)

1. How long does it take to process and ship my order?
When ordered before 5:00PM GMT, orders are processed within 1-2 working days (Monday - Friday). Once dispatched, shipping takes approximately 4-6 working days (Monday - Friday).

2. Who should I contact if my order is significantly delayed?
If your order has not arrived within the expected 4-6 working days (Monday - Friday), please allow an additional 3 working days before reaching out. If further delays occur, contact us at info@brezier.com for assistance.

3. How can I report a damaged or incorrect order?
If you receive a damaged or incorrect item, please email info@brezier.com with photos of the issue. We will promptly resolve it by sending you the correct item.

4. How long do I have to return an item?
You have 30 days from the delivery date to return your item. Items must be unused, unworn, and in their original condition with all tags and packaging intact. Returns after 30 days will not be accepted.

5. How long does it take to receive my refund after returning an item?
Once your returned item is received and inspected, your refund will be processed within 14 days to your original payment method. No restocking fees apply.

6. How do I request an exchange?
Unfortunately, we do not accept exchanges. However, you can always return your order within 30 days and place a new order for your desired product.

7. What happens if my order has already been processed before I cancel it?
Something came up and you need to cancel? We can definitely do that! Just let us know at info@brezier.com and make sure to do it before we dispatch the order (usually 1-2 days). If you are too late, no need to crack the shits - you can still return it, you'll just have to bear up the return shipping costs.

8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please take a photo of the issue and email it to info@brezier.com. We will resolve the issue by sending you the correct or replacement item.

9. What payment methods do you accept?
We accept:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Store Name: Brezier
Business Address: Paxtonstraat 3N, Zwolle, Overijssel, 8013 RP, The Netherlands

Phone number: +31616025506
E-mail: info@brezier.com

Monday - Friday: 8:00 am - 5:00 pm
(GMT+10:00) Eastern Australian Standard Time (Melbourne)
We will reply to your messages within 24 hours on business days.

FAQs

When ordered before 5:00PM GMT, orders are processed within 1-2 working days (Monday - Friday). Once dispatched, shipping takes approximately 4-6 working days (Monday - Friday).

If your order has not arrived within the expected 4-6 working days (Monday - Friday), please allow an additional 3 working days before reaching out. If further delays occur, contact us at info@brezier.com for assistance.

If you receive a damaged or incorrect item, please email info@brezier.com with photos of the issue. We will promptly resolve it by sending you the correct item.

You have 30 days from the delivery date to return your item. Items must be unused, unworn, and in their original condition with all tags and packaging intact. Returns after 30 days will not be accepted.

Once your returned item is received and inspected, your refund will be processed within 14 days to your original payment method. No restocking fees apply.

Unfortunately, we do not accept exchanges. However, you can always return your order within 30 days and place a new order for your desired product.

at info@brezier.com and make sure to do it before we dispatch the order (usually 1-2 days). If you are too late, no need to crack the shits - you can still return it, you'll just have to bear up the return shipping costs.

If you receive a damaged or incorrect item, please take a photo of the issue and email it to info@brezier.com. We will resolve the issue by sending you the correct or replacement item.

We accept the below payment options:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa